FREQUENTLY ASKED QUESTION (FAQs)
WHAT IS SASSY SIDE UP?
Sassy Side Up is an elegant, modern resort wear and swimwear brand that offers a sophisticated blend of comfort and style. Our collections are designed for the confident woman who embraces her femininity with grace and class.
HOW DO I PLACE AN ORDER?
Placing an order is easy! Simply browse our collections, select your items, and add them to your cart. Once you’re ready, head to the checkout page to complete your order. You can pay securely through our available payment options.
DO YOU OFFER INTERNATIONAL SHIPPING?
Currently, we only offer shipping within India.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Once your order is placed, it will be dispatched within 24-48 hours. Delivery typically takes 3-7 working days, depending on your location. For faster delivery, we also offer express shipping for ₹500, which takes 1-3 working days.
HOW DO I TRACK MY ORDER?
Once your order is shipped, you’ll receive a tracking link via SMS and email so you can track your package in real-time.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We offer exchanges and returns within 7 days of receiving your order. Items must be unused, unwashed, and in their original packaging. Please refer to our detailed Return/Exchange Policy for more information on the process.
CAN I EXCHANGE OR RETURN SALE ITEMS?
Sale items are eligible for exchange or return, provided they meet our policy criteria. However, please note that intimate wear (such as swimwear and lingerie) cannot be exchanged or returned for hygiene reasons.
HOW DO I INITIATE A RETURN OR EXCHANGE?
To initiate a return or exchange, simply email us at shopsassysideup@gmail.com with your order details, reason for return/exchange, and any relevant images. Our team will guide you through the next steps.
HOW DO I CONTACT CUSTOMER SUPPORT?
To initiate a return or exchange, simply email us at shopsassysideup@gmail.com with your order details, reason for return/exchange, and any relevant images. Our team will guide you through the next steps.
DO YOU OFFER GIFT CARDS?
Yes! We offer gift cards that can be used on our website. They are valid for 6 months and can be used to purchase any items in our collection.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items listed on our website are in stock unless otherwise stated. If an item is out of stock, it will be marked as “Sold Out” on the product page.
WHAT DO SHOULD I DO IF I RECEIVE A DEFECTIVE OR INCORRECT ITEM?
If you receive a defective or incorrect item, please contact us within 7 days of delivery with relevant images and details. We’ll arrange a return and ensure you receive a replacement or store credit.
CAN I MODIFY MY ORDER AFTER IT'S PLACED?
Once an order is placed, we are unable to make any changes to it. Please review your order carefully before completing the purchase.
IS MY PERSONAL INFORMATION SAFE?
Absolutely! Your personal information is securely stored and processed. We follow strict security protocols to protect your privacy and payment details.
HOW CAN I STAY UPDATED ON NEW ARRIVALS AND PROMOTIONS?
You can subscribe to our newsletter to receive updates on new arrivals, sales, and exclusive offers. Follow us on Instagram for the latest updates as well!